Terms and Conditions
Ι. SERVICE DESCRIPTION
The “DeliNet” application (hereinafter “the Application”) provides services for immediate delivery of goods to urban destinations within one – two hours.
The Application receives the request from the Sender (merchant or individual) and forwards it to drivers of flexible means of transport (cars, taxis, bicycles, motorcycles) located near the geographical location of the Sender. The nearest Carrier receives a delivery request and is directed to the Shipper for receipt and then to the Recipient for delivery.
The Application provides the following features:
- – Possibility of tracking request progress: package status, location, route calculation, real-time navigation, etc.
- – Delivery conditions: e.g. traffic situation, obstacles, etc.
- – Immediate notification
- – Electronic payment system with various means without cash
- – Proof of delivery by various means (signature, scan, photo, etc.)
II. General Terms of Use
Use of the Application requires previous reading and explicit acceptance of these Terms of Use. Each use of the Application and its services means full knowledge and unconditional acceptance of the Terms of Use.
The Application belongs to Company …………………………… .., with headquarters ……………… .., number GEMI ……………… .., VAT number …………………… …………., Telephone ………………………., E-mail, …………………… (hereinafter “the Company”).
The Company has the exclusive ownership of the Application’s intellectual property rights and any industrial property rights related to the Application (databases, contracts, trademarks and other distinctive features, know-how).
All content of the Application, including the distinctive titles, trademarks, images, graphics, photographs, drawings, texts etc. are the intellectual property of the Company and are protected under the relevant provisions of Greek law, European law and international contracts or intellectual property of third parties for which the Company has obtained a license. It is forbidden to copy, transfer or create a derivative work based on this content or mislead the public about the real owner of the Application and its content. Reproduction, republishing, uploading, announcement, dissemination or transmission or any other use of the content of the Application in any way or medium for commercial or other purposes is permitted only with the prior written consent of the Company or any other copyright holder. The names, images, logos and distinctive features describing the Application are the assets of the Company. Their use through the Application does not provide permission or right to use them by third parties.
The Company reserves the right at any time and without prior notice to Users to modify the content of the Application, to enrich or abolish features and services of the Application and to suspend its operation in whole or in part, with no Users right to compensation.
The Company will make every effort to provide the services provided through the Application to its Users the fastest possible. The Company aims at the continuous expansion of the services and the continuous increase of the cooperating companies and Carriers. However, the Company is limited to the facilitation through the Application of the transaction between Users and Carriers and is not responsible for the terms of availability and execution of services provided by Carriers to Users.
The external links that may be included in the Application lead the User to third party websites for his own facilitation. These websites are not under the control of the Company, which is not responsible for the content of any such website or any link contained in a related website, or any changes or updates to such websites. The Company is also not responsible for internet broadcasts or any form of transmission received from any linked website. The use of external links is not mandatory for the Application User nor is it linked to the fulfillment of the services provided by the Application.
III. Delivery of goods
The delivery services provided through the Application concern all kinds of retail products, medicines, documents and small items. The dimensions and weight specifications of the goods are as follows:
- XS: Envelope size up to A4
S: up to 35cm length, 18cm width, 10cm height, 8kg weight
M: up to 45cm length, 25cm width, 25cm height, 15kg weight
L: up to 60cm length, 40cm width, 40cm height, 20kg weight
XL: 2 x 60cm length, 40cm width, 40cm height, up to 2 x 20kg weight
Or up to 80cm length, 60cm width, 40cm height, 20kg weight
The User acknowledges and agrees that the choice he makes for the package size has an impact on its price.
The User knows that when selecting the package size only goods whose dimensions and weight are less than the required limits for each Package Size can be accepted for delivery.
Are excluded:
-products requiring temperature control and maintenance or special transport conditions or special accreditation (e.g. fresh or frozen foods, culinary preparations, gold, jewelery, precious stones or metals, money, bank/financial titles and securities, contaminants, toxic substances, fuel, waste),
-prohibited substances or articles (e.g. weapons, drugs, psychotropic/narcotic substances, objects harmful to the environment, explosives, asbestos or lead articles, medicines requiring special prescription)
IV. Carriers
Carriers have access to the following information/options through the Application:
- -list of requests
-accept request
-User contact details
-service details
-map and traffic information
-path planning – geolocation
– taking a photo and digitally signing
-receive notifications
-Application User guide
The Carriers undertake to have the appropriate technical means and experience for the timely and safe delivery of the goods of term III.
The Carriers undertake to fulfill properly and without delay the requests they will receive and accept, to behave with the required decency to the Senders and the Recipients, to respect the law and to not harm the environment during the performance of their duties.
In the event that the nearest Carrier does not accept the request, this will be forwarded to the next nearest and available carrier.
The Carriers are responsible to the Company for any defective or illegal behavior that may cause damage to the reputation and credibility of the Company.
V. Senders and Recipients
The Senders and the Recipients are obliged to register in the Application in order to use its services, and agree and undertake to use the services, information and data of the Application as provided by law and based on the rules of good faith and transactional ethics.
The Sender can cancel the request he submitted within 3 minutes from the submission of the request. In case the cancellation request is submitted after the expiration of this time but before the receipt of the goods by the Carrier, the shipment is charged with the full amount of the order. In case the cancellation request is submitted after the receipt of the goods by the Carrier, the cancellation request will be automatically rejected by the system and the Sender can only modify his original request, requesting the return of the goods to the place of receipt or delivery at another point and/or Recipient, with the imposition of the corresponding charge.
In case the Recipient is absent from the place of delivery at the time of delivery and does not appear within five minutes from the arrival of the goods and the Recipient does not answer the telephone number or email address he stated, the goods are automatically returned to the place of receipt by the Carrier with the imposition of the corresponding charge.
VI. Delivery after transaction with online stores
In case of purchase from an online store of a cooperating company, the option of fast delivery within 1-2 hours through the Application will appear in the delivery options of the online store website.
If the customer of the online store chooses this specific method of delivery, he will be referred for reading and acceptance of these terms of use, and then an order will be automatically sent through the Application to the nearest carrier.
The necessary information of the User for the execution of the service (personal data, place of delivery, telephone, e-mail address of communication) will be automatically received from the online store.
The company will have the possibility to follow the progress of the delivery.
VII. Delivery between individuals
In case of delivery between individuals, the Sender must register as a User in the application. The Sender submits the delivery request, which remains pending until it is accepted by the Recipient.
If the request remains pending for more than 15 minutes, it is automatically canceled.
The agreement for charging the Sender for the provision of the service must be mentioned in the request and the acceptance.
If the Sender requests the cancellation of the service or if the Recipient is absent from the place of delivery at the time of delivery, the charges of the term “V.” apply on the electronic medium of the party to whom the charge was agreed.
Claims between the Sender and the Recipient concern the relations between them and the Company has no responsibility.
VIII. Carrier Liability
The Carriers
are not agents of the Company and the Company does not provide a guarantee for
the correct execution by the Carriers of the tasks they undertake but only for
the proper operation of the Application. Any liability for late delivery or for
alteration of the packaging or the contents of the goods concerns the relations
of the damaged party with the Carrier and not the Company, which bears no
responsibility.
The User acknowledges
that the Company is not a provider of delivery and transportation services and
those services are provided by independent carriers that do not act as agents
of the Company.
The Company
does not exercise and can not exercise any kind of control over the manner and
means of processing by the Carriers of the requests that they themselves receive
and accept and does not bear any relevant responsibility.
The Company
may contribute to the resolution of such problems in order to safeguard the
legal interests of the parties, but without being obliged to do so and without,
in this case, becoming responsible for any improper execution of the delivery. Such intervention of the
Company does not constitute nor can it be perceived as an acceptance or
acknowledgment of such liability.
When
delivering the goods, the Recipient must check the goods he receives, and is
responsible for any defect found after accepting the receipt.
In the event
that the Recipient objects at the time of delivery or refuses the receipt due
to damage to the goods, the Company, if it turns out that the damage occurred
during transport, returns the amount of service to the User, withholding it
from the Carrier.
The Carrier
is responsible for any damage, destruction or loss of the goods it transports.
In any case
other than the above that the Recipient refuses to receive, he bears the responsibility
of his refusal and the goods are automatically returned, at his expense, to the
point received by the Carrier.
There is no
case of liability in case of Force Majeure
Force
Majeure is any event beyond the control of the parties, which could not be
foreseen or prevented even with the special diligence of the parties or for
which the parties are not responsible and indicatively:
-extreme
natural phenomena/disasters
-restrictions
for public health reasons (e.g. pandemic, infection)
-restrictions
on terrorist, military or diplomatic acts
-provisions
of law and acts of the authorities
-any factor
of disturbance of the road traffic that decisively hinders the execution by the
Carrier of his duties.
IX. Payment of Services
The use of the Application is provided free of charge and the User is required to pay only the price of the transport services he chooses to use. The fee is collected by the Company and the User does not have to pay any amount directly to the Carrier. The price is bound to the electronic means of payment that the User will have chosen when submitting his request and is charged as soon as the completion of the delivery is registered in the application. Immediately after, the Company credits the Carrier with the amount of his fee. An informative message is sent immediately to the User confirming the successful completion of the service and its payment to the mobile phone number or to the e-mail address that the User will have registered in the Application for this purpose. In any case that the User seeks or succeeds in non-payment of the service provided, he bears all responsibility towards the Company and the Carrier and the Company may exclude him from the future use of the Application.
X. Personal Data
The receipt, processing and retention of personal data of the Users of the application is carried out in accordance with the rules and restrictions of GDPR and law 4624/2019.
Τα στοιχεία των Χρηστών και των συναλλαγών των Χρηστών της Εφαρμογής θεωρούνται απόρρητα, όπως και στις συνήθεις συναλλαγές σε εμπορικό κατάστημα.
Users, when providing their data, consent and accept the forthcoming processing of this data for the needs of the execution of the provided services. The Company ensures that only authorized employees have access to transaction information and only when necessary. In any case, the Company undertakes not to disclose the details of the Users and their transactions, unless it has a written authorization from them, or this is imposed by a court decision or decision of another public authority.
The personal data required for the operation of the Application and the execution of the provided services are the following:
-Name of Sender / Recipient
-postal address of Sender / Recipient
-Sender / Recipient telephone number
-email address of Sender / Recipient
-information about the means of payment of the service
The Company may accept information and data provided voluntarily in the context of the Company’s promotional activities, questionnaires or any communication between the Company and the Users (e.g. submission of complaints).
Technical information is collected regarding the device and the connection used by the User (IP address, IMEI, browser, operating system, etc.) but also useful information and statistics that help to improve the services of the Application (time and frequency of use of the Application, cookies etc). Users are notified when cookies are sent and have the ability to configure their browser to exclude cookies.
Personal data is collected, used and maintained for the provision of the Services of the Application, for the fulfillment of legal obligations of the Company (e.g. issuance of tax data), for the communication with the Users regarding the provided services and for the improvement of the services, to manage its legal claims (e.g. filing legal aid) and to ensure the correct and legal use of the Application.
The Application stores personal data in accordance with the law for as long as this is required according to the nature of the information and the purposes of the processing.
Each User has the right at any time to be informed about his personal data collected and their processing (right to access, right to be notified), to revoke or modify his consent to the use of the data (right to restrict data processing), to update or correct the his data (right to rectification), to object to their specific use (right to object), to receive his data in a structured form for the purpose of transmitting them to third parties (right to data portability) and to request the deletion of his data, except those Company is entitled to retain for a legal reason (right to erasure).
The Company is defined as the Data Processing Manager.
The communication with the Company for personal data issues and for the submission of complaints is done in the following ways:
-telephone:
-e-mail : ………………….
-letter: